Join an international, growing team, working for a fintech revolutionizing the payments industry! We’re now looking for a Customer Support specialist to strengthen our international team and help us build both the future of payments and the future of Settle.

 

Who we are:

Settle Group is known as the first company to run regulated financial services 100% in the cloud by inventing mobile payments in Scandinavia. It was the first company to launch a mobile wallet in Norway back in 2014. Since then the adoption of mobile payments in Norway passed 70% of the population, and we are now looking to bring the mobile payments revolution to Europe!

Our mobile payments app Settle is available as a payment method in 27 European countries. Users can easily transfer money and pay merchants with just a few taps and merchants can accept payments in a more convenient and faster way. Our team is working hard to provide our customers all over Europe with an easy and user-friendly service which allows them to send and receive money and the only thing they need is their mobile number. Sounds great, right?

The role:

As a Customer Support specialist you will be a part of the Customer Support team, ensuring that Settle ́s customers (users, merchants, and partners) get best-in-class customer service. You will be working closely with the product, commercial and tech teams, and will be responsible for providing feedback from the customers to the rest of the organization, contributing to the perfection of our products and services.

Responsibilities:

     

    • Provide excellent customer support services to Settle users, merchants and partners by chat, email, and social media
    • Escalate and turn into actionable items the issues that cannot be resolved quickly and spot broader trends in support requests
    • Process refund requests and chargebacks
    • Process merchant applications and onboard them on Settle
    • Ensure customer satisfaction through end-to-end management of each service
      request by maintaining ticket status, periodic review of service requests
      concerning escalation timeframe, and timely closure.
    • Demonstrate customer relationship skills and maintain a positive company image during all interactions with customers.

 

Skills and experience:

 

    • Demonstrate customer relationship skills and maintain a positive company image during all interactions with customers. 
    • An excellent level of verbal and written English.
    • A decisive, action-oriented individual who takes ownership of open issues and who can interface successfully with Settle’s operations, engineering, and commercial teams.
    • Experience in technical support, including help desk and/or customer call center environment; previous experience in a high-tech environment.
    • Ability to troubleshoot problems, research, and find answers to consumer
      questions.
    • A Bachelor’s degree in Business and Management field.
    • An affinity and passion for new internet technology.
    • A team player mindset who also works well independently.
    • Ability to assess and provide proactive advice or solutions.
    • Ability to thrive in a small, start-up-minded business environment.

 

Position:

    • Part-time position, with a high degree of flexibility (ie. you choose which days and times you can work, location, and the amount of hours according to your capacity), starting as soon as possible. For the right candidate this position will potentially develop into a full time position.

Application

    • In addition to your CV, please send us a cover letter explaining why you think you are a great fit for this position.

      If you want to contribute to scale and develop an ambitious tech company and join a group of passionate, dedicated, relentless and caring people, we would like to hear from you.

      Send your application to jobs.settle.eu

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